Support
eSIM Agent Support
We help with purchases, installation, activation, connection checks, refunds, and account questions.
Contact
Email us at support@esimagentapp.com.
If you already use the app, start with in-app support when available. In-app support can include app, device, setup, and order context that helps us troubleshoot faster.
Existing Orders
For order help, include your order number, destination, plan size, device model, iOS version, and a short description of what happened.
If you are reporting no data, slow data, install trouble, or activation trouble, screenshots of the relevant iPhone Cellular settings can help. Do not send passwords, payment card numbers, or private one-time codes.
Refunds and Replacements
Refunds and replacements depend on plan status, installation status, activation, data use, provider rules, and whether we can verify a technical issue that prevented service.
Do not delete an installed eSIM unless the app or support instructs you to do so. Some eSIM profiles or QR codes are single-use and may not be recoverable after deletion.
See our Terms of Service for the current refund policy.
Account and Privacy
If you have an app account, you can request account deletion in the app from Profile > Delete Account where available, or contact support for help.
See our Privacy Policy and Data Use notice for more detail about account, purchase, support, and diagnostic data.